Frequently Asked Questions
Everything you need to know about bringing Wheeler Collective quality to your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 3-4 weeks for transit and scheduled room-of-choice placement.
Do you offer international shipping?
Currently, Wheeler Collective ships to the contiguous United States and Canada. For inquiries regarding shipping to Alaska, Hawaii, or other international destinations, please contact our concierge team for a custom quote.
What is your return policy for home decor?
We accept returns on most decor and accessories within 30 days of delivery, provided they are in original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at Wheeler Collective. We prioritize FSC-certified timber and work exclusively with artisans who utilize eco-friendly finishing oils and reclaimed materials whenever possible.
Can I request a fabric sample before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for all our upholstery collections to help you ensure the color and texture perfectly complement your home's lighting and existing palette.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.